CUSTOMER CARE

Northern Spruce Studio LLC is dedicated to ensuring the privacy and safety of our customers. This statement outlines how we handle your personal information and ensure a safe environment for our services.

Privacy Policy

1. Information We Collect

• Personal Data: We collect personal information such as your name, email address, phone number, and shipping address when you make a purchase or contact us.

• Payment Information: We collect payment details to process your orders. This information is securely processed by our payment gateway provider.

• Usage Data: We collect information about your interactions with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

• To process and fulfill your orders.

• To communicate with you regarding your orders, inquiries, and updates.

• To improve our website, products, and services.

• To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business, such as payment processors and shipping companies.

• Legal Requirements: If required by law, we may disclose your information to comply with legal processes.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights You have the right to access, correct, or delete your personal information. You can also object to or restrict the processing of your data. To exercise these rights, please contact us at northernsprucestudio@gmail.com.

 

Safety Statement

1. Product Safety

• We ensure that all our products are made with high-quality materials and adhere to safety standards.

• We provide clear usage instructions and warnings to prevent any misuse or accidents.

2. Customer Safety

• Our premises are maintained to ensure a safe environment for all visitors.

• We follow strict hygiene and safety protocols in our production and handling processes.

3. Online Safety

• Our website uses secure encryption to protect your personal and payment information.

• We regularly update our security measures to protect against cyber threats.

 

Contact Us If you have any questions or concerns about our Privacy and Safety Statement, please contact us at northernsprucestudio@gmail.com

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